Refund policy

Refund and Return Policy

At Style Haven, we want you to be satisfied with your purchase. Please review our return and refund policy carefully before placing an order.

Return Window

For eligible items that are not marked Final Sale, we accept return requests within 7 days after the order has been delivered. Approved returns are refunded to the original payment method. Return requests made more than 7 days after delivery cannot be accepted.

To be eligible for a return, the item must be unused, unworn, unwashed, in the same condition that you received it, with all original tags, labels and stickers still attached, and in its original packaging (including the original garment bag). You will also need the receipt or proof of purchase. Returns that do not meet these conditions may be refused.

Final Sale Items

Items marked Final Sale on their product page (extended delivery, 7–13 business days) are not eligible for returns, exchanges or refunds due to change of mind, fit, or a size or color selected by the customer.

This restriction does not apply to items that arrive damaged, defective or incorrect. Please contact support@stylehaven.world promptly with your order number and clear photos of the item and packaging so we can review the issue and arrange an appropriate resolution. Do not send an item back before receiving our authorization and instructions.

How to Start a Return

Contact us at support@stylehaven.world with your order number, the item you would like to return and the reason for the return.

Do not send items back without contacting us first. Returns sent without prior authorization may not be accepted. If your return is approved, we will provide instructions on how and where to send your package. Please ship the item within 7 days after receiving our return instructions; returns shipped later may not be accepted.

Return Shipping

Customers are responsible for return shipping costs, unless the item arrived damaged, defective or incorrect.

Any shipping charge actually paid by the customer is non-refundable unless the return is due to a damaged, defective or incorrect item. For orders with free shipping, no outbound shipping amount will be deducted from the refund.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If the item is defective, damaged or incorrect, contact us as soon as possible at support@stylehaven.world with your order number and clear photos of the item and packaging.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved. Approved refunds are processed to your original payment method. It may take several business days for your bank or payment provider to post the refund.

Refunds are issued for the amount actually paid for the returned item. If your order used a discount code (for example, a first-order welcome code), the refund is based on the discounted price, and the discount code is not reissued.

Exchanges

We do not offer direct exchanges. For an eligible item that is not marked Final Sale, request a return within 7 days of delivery and wait for our authorization and return instructions. You may place a new order for a different item, size or color. The eligibility conditions and Final Sale exceptions above apply.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@stylehaven.world. We cannot guarantee cancellation once an order has already been processed or shipped.

Non-Returnable Items

- Items that have been used, worn, washed, damaged or altered by the customer.
- Items without original packaging, tags, labels or stickers.
- Items clearly marked Final Sale, except for damaged, defective or incorrect items.
- Gift cards, if offered.

These terms apply to new orders placed after this policy update (October 6, 2026). Orders placed earlier retain the return terms that applied when the order was placed. Nothing in this policy limits rights that cannot be excluded under applicable law.

Contact Us

If you have any questions about returns or refunds, please contact us at support@stylehaven.world.